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Reboot AV

Freelance Business Fundamentals

Chapter 01

Introduction

The first invoice is the moment it becomes real. You did the work, you were good at it, everybody shook your hand at strike — and then you went home and realised that nobody is going to pay you unless you ask, in writing, in a format somebody's accounts department will accept, and then wait a month.

That gap, between doing the work and holding the money, is the whole subject of this book. It is not a hard subject. It is an unfamiliar one, because nothing in the training that made you good at AV covered it, and because it is made of small administrative acts that feel beneath the craft right up until the month they are the only thing standing between you and borrowing money.

A freelancer is a business with one employee. That is not a motivational framing, it is a factual one: you have customers, revenue, costs, tax obligations and a reputation, and the tax code agrees — to the Internal Revenue Service you are a sole proprietor filing a Schedule C, which is the same form a corner shop files. Publication 334 is written for you by name.

What this book does is take the business half of the job and make it ordinary. What a rate has to cover, and the arithmetic to get there. How a day is actually billed on a show, with the half days and the overtime and the kit fee. What tax nobody is withholding for you, and when it is due. What a written agreement must contain, which in two states is now law rather than advice. How to chase an invoice without feeling like a debt collector. And what to do in the quiet month, because there will be a quiet month.

None of it will make you better at the craft. All of it decides whether you get to keep doing the craft.

Chapter 02

How to Use This Book

Read it in order the first time. It is built in the sequence the money moves: what you are, what you charge, what a day pays, what the kit costs, what the tax takes, where the work comes from, what you agree, how you get paid, what happens when it stops, and what keeps it coming back.

Then come back to four chapters as working documents. The rate build-up is something to redo every year. The contract checklist is something to read before agreeing to a job. The escalation ladder for an unpaid invoice is something to follow when you are too annoyed to think clearly. And the quiet-month chapter is best read before you need it.

Do the arithmetic, do not read it

This book deliberately contains no day rates. A rate printed in a book is wrong in almost every market the day it is printed, and a reader who adopts it has been given a number instead of a method. What the book gives you instead is the build-up: the list of things a rate has to cover, and the order to work through them, with your own figures. Fill it in on paper. The number that comes out will surprise you, and it is yours rather than mine.

Keep a notebook

One record, kept from your first month, makes every chapter of this book work: days worked and money actually received, by month. Not invoiced -- received. Add the rate you were paid and who booked you, and after two years you can see the shape of your own year, which is what turns a quiet February from a crisis into something you knew was coming and had priced for. It is four columns and takes a minute a job, and there is no substitute for it, because nobody else is keeping this record on your behalf.

A note on the words

The trade uses "rate" for at least three things — what you charge per day, what a client has budgeted per head, and what a rental house pays its regular crew — and this book says which it means each time. "Net 30" and "30 days" are not always the same promise, and the chapter on getting paid separates them. And "freelance", "contractor", "1099" and "sole proprietor" get used interchangeably on a show floor, but they are a job description, a legal relationship, a US tax form and a business structure respectively. The book keeps them apart where the difference changes what you should do.

A note on safety

This is a business book, but it carries the trade's hazards for one specific reason: a freelancer has nobody above them saying no. An employee who is asked to climb a ladder that is too short, or to work a nineteenth hour, or to lift a case that needs two people, has an employer with a legal duty and a safety officer with a reason to intervene. You have a client and an empty calendar next month.

That pressure is a real and documented way that self-employed people in this industry get hurt. The work involves mains power inside racks, ladders and lifts, rigging above people, and heavy cases moved by tired crews at four in the morning. Fatigue is the multiplier on all of them, and turnaround — the hours between wrap and the next call — is the thing most often traded away by somebody who needs the booking.

So the rule in this book is that your rate and your terms are a safety system. A rate that forces you to take every job is what makes refusing an unsafe one impossible, and a float in the bank is what makes "I am too tired to drive" a sentence you can say out loud. Price and save so that no can be a word you can afford. And carry your own insurance, because an injury that stops you working stops your income on the same day.

Chapter 03

You Are a Business

The day you freelance you run a company of one, and the technician is only one of its departments. Nobody promotes you into the other two.

The day you freelance, you run a company of one. The technician is only one of its departments.

The three hats

A freelancer wears three hats at once, and the reason the framing is worth keeping is that each hat fails differently.

  • The technician. The craft you trained for — the thing a client is actually buying. This is the hat everybody arrives wearing, and the one that improves on its own simply by doing the work.
  • The business. Quoting, agreeing terms, scheduling, invoicing, chasing, records, tax, insurance. It improves only deliberately, because nothing on a show floor teaches it and no client gives feedback on it.
  • The brand. What people say about you when you are not in the room, and whether the phone rings. It is built entirely out of the other two being done well, over and over, in front of people who talk to each other.

The characteristic beginner pattern is to wear the first hat brilliantly and wonder why the work is unsteady. The characteristic mid-career pattern is to notice the second hat exists only when something goes wrong — an unpaid invoice, a tax bill, a job that ran four days longer than quoted with nothing in writing about overtime.

Thinking of yourself as a business changes small decisions immediately. Unpaid time stops being free: the half day spent on a site survey, the two hours prepping a rack at home, the phone call that redesigned the whole system, all become things that either get billed or get priced into the rate. Rates and terms stop being awkward conversations and become the terms of trade. And reputation stops being a nice-to-have and becomes the asset that produces the revenue, which means it gets protected like one.

The three hats a freelancer wearsThe technician, the business and the brand, with what each one does and how each one fails when it is neglected.Three hats, three failuresa company of oneEverybody arrives wearing the first. Nobody promotes you into the other two.THE TECHNICIANThe craft you trained for.Improves on its own, simplyby doing the work.Neglected: nothing. This isthe one nobody neglects.THE BUSINESSQuoting, terms, invoicing.Improves only deliberately.No client gives feedback.Neglected: busy all year andno money at the end of it.THE BRANDWhat is said about you.Built from the other two,done well, repeatedly.Neglected: the phone stopsand nobody tells you why.THE PATTERNThe beginner wears the first hat brilliantly and wonders why the work is unsteady.The second hat is noticed only when something goes wrong, which is late.The hats are not stages. They are worn at the same time, from the first job.
The technician, the business and the brand, with what each one does and how each one fails when it is neglected.

The freelance trade-offs

Freelancing trades security for control, and the trade is real in both directions. What you gain is genuine: choosing the work, choosing the people, choosing the weeks you do not work, and a ceiling on earnings set by your skill and your diary rather than by somebody's salary band.

What you give up is everything an employer silently provided. There is no steady pay, no paid holiday, no sick pay, no employer pension contribution, no training budget, no gear provided, no safety net, and no one person whose job it is to make sure you are paid. You provide all of it, which means you have to charge for all of it.

That last sentence is the one that catches people. An employee earning a salary is also costing their employer payroll taxes, insurance, equipment, holiday cover and overhead; the salary is not the cost of them. A freelancer who charges the daily equivalent of a salary has quietly agreed to pay all of those out of their own pocket, and will be poorer than the employee doing the identical work. This is not a theory about greed. It is arithmetic, and the next chapter does it.

The shape of a freelance year

Nobody tells you that the year has a shape until you have lived two of them. In most AV markets the work is seasonal, and the seasons are driven by somebody else's calendar: corporate conference seasons in spring and autumn, award shows and parties toward the end of the year, a dead fortnight around the major holidays, and a slow stretch in high summer in markets where the corporate work goes quiet.

The practical consequence is that annual income is not twelve equal months, and planning as though it were is the most common way a profitable freelancer runs out of money. Two very busy months can produce more than the four that follow them. The money from a busy October is not October's money; it is part of the money that has to carry January.

Start keeping the record in your first year, because it becomes a planning instrument in your second. Days worked per month, and money actually received per month — not invoiced, received. After two years you can see your own shape, and the quiet stretches stop being a crisis and become a thing you knew was coming and had priced for.

The shape of a freelance yearWhy freelance income is not twelve equal months, and what that means for the money from a busy season.The year has a shapetwo years to see itPlanning as though income were twelve equal months is the commonest way a profitable freelancer runs out of money.A TYPICAL CORPORATE AV YEARJFMAMJJASONDAN ILLUSTRATION, NOT YOUR YEARShapes differ by market and by trade. The point is that there is one, and that you can find yours.WHAT FOLLOWS FROM ITThe money from a busy October is not October's money. It is part of what has to carry January.Record days worked and money received by month. After two years the quiet stretch stops being a surprise.
Why freelance income is not twelve equal months, and what that means for the money from a busy season.
The four-column record that makes the second year easier than the first.

How to do it

  1. Decide what you are selling, specifically: a trade (A2, LED tech, video engineer), a market (corporate, touring, broadcast), and a region you can reach without an overnight.
  2. Separate the money. Open an account used only for the business, and put every payment into it and every business cost out of it. This one act makes tax, records and knowing whether you are profitable almost free.
  3. Decide how you will be reached and make it instant: a phone that gets answered, and a reply time measured in hours. In a trade that books by text message, being reachable is a commercial advantage.
  4. Write down the terms you will work on before anybody asks: your rate, what a day means, what overtime means, what travel means, how quickly you expect to be paid.
  5. Find out what you must register and file where you live. In the United States this starts with Schedule C and self-employment tax; the rest depends on your state and city.
  6. Put the first money aside before you spend any of it: tax first, then the float, then you.

What goes wrong

SymptomLikely causeWhat to do
Busy all year and no money at the end of itA rate that covers the working day onlyDo the build-up in the next chapter; the gap is usually the unpaid days and the tax rather than the rate itself
A tax bill arrives for money already spentNo employer withholds tax on this income and nothing happened automaticallySet a percentage aside out of every payment on the day it lands, into an account you do not spend from
Work dries up without warning every JanuaryThe year has a shape and the first year hid itRecord days worked and money received per month, and plan the quiet stretch from last year's figures
A job ran long and the extra days were argued aboutNothing in writing about what a day is or what happens after itAgree scope, rate, overtime and cancellation in writing before the first call, every time

Practice it

On paper, for your own situation, before reading further.

Practice it
01
List every cost you carry that an employer would have carried for you — gear, insurance, phone, transport, training, software, pension, holiday, sick days.
Answer
The list is longer than people expect, and it is the reason a day rate is not a daily salary. Everything on it used to be paid by an employer out of money you never saw.
02
Write down how many days you actually worked and were paid for last year. If this is your first year, write down how many you expect.
Answer
Almost nobody's answer is 260. If you have not got the figure, that is itself the finding: the divisor in the next chapter has to come from records you are not yet keeping.
03
Write down the three hats and, honestly, how many hours a month you currently give to the second one.
Answer
Most people give the second hat under two hours a month, which is why the business half stays uncomfortable. It takes about an hour a week to become ordinary.
Field checklist
  • The money has its own account and you can see it.
  • You know your costs for a year, not just this month.
  • You know how many days a year you actually get paid for.
  • Tax is set aside as the money arrives, not found later.
  • Your terms exist in writing before a client asks for them.
  • Unpaid working time is either billed or priced into the rate.
Chapter 04

Rates & Money

Charging too little is the most common freelance mistake and the most expensive one, because it is invisible: the diary is full, the work is good, and the money is somehow not there.

Charging too little is the most common freelance mistake. Your rate must cover far more than your time.

Setting a sustainable rate

A rate is not what your time is worth. It is what your time has to earn so that a year of this pays for a year of your life, including the parts of the year nobody pays you for.

Three things come out of a day rate before any of it is yours. The working day itself is the obvious one. The unpaid days are the one people forget — the days between jobs, the half day spent quoting, the travel that is not billed, the holiday, the days you are ill, the day the job cancelled. And the overheads and tax are the third: gear, insurance, phone, transport, software, training, pension, and the self-employment tax an employer would otherwise have been paying half of.

This is why a freelance day rate looks high next to a salaried day and is not. The comparison people make — day rate times 260 working days — is wrong twice: you will not work 260 days, and the gross is not the take. The honest comparison is the one in the next section, and it runs the other way: start from the life you need to pay for and work backwards to the rate.

The unpaid half day that a rate has to cover.

Managing cash flow and tax

Profit and cash are different problems and a freelancer can fail at the second while succeeding at the first. You can finish a brilliant, profitable quarter and be unable to pay rent in the month after it, because the money from a job in March arrives in May and the rent is due in April.

Three habits fix almost all of it. Set tax aside on the day money lands, as a percentage, into an account you do not spend from — not at the end of the year, when it has been spent. Keep a float: an amount of money that sits there permanently and covers your fixed costs for some number of months, which is the thing that turns a slow quarter from a crisis into a slow quarter. And invoice the day the job ends, because the clock on being paid does not start until you do.

Keep records simple and keep them continuously. What came in, what went out, what it was for, and what has been set aside. You do not need to be an accountant and you should not try to be your own; what you need is a record good enough that someone qualified can work from it, and good enough that you can see at any point whether this is actually working.

The build-up, line by line

Do this on paper, with your own numbers. It takes about twenty minutes and most people have never done it once.

  • Start with what you need to earn in a year, after tax. Rent or mortgage, food, transport, insurance, debts, the things that make life tolerable, and something saved. This is a number about your life, not your business.
  • Add the business costs. Gear bought and replaced, insurance, phone, internet, software subscriptions, training and certification, accountancy, transport and vehicle, workwear and consumables.
  • Add the tax. Self-employment tax is 15.3 per cent, charged on 92.35 per cent of net earnings — 12.4 per cent for social security and 2.9 per cent for Medicare — and that is before any income tax. Nobody withholds it for you.
  • Now count the days you will actually be paid for. Not 365 and not 260. Take the days you worked and were paid for last year. In most freelance AV careers this lands well under two hundred, and in the first years well under that.
  • Divide. The total you need, divided by the days you will actually bill, is your rate. Not your ambition — your floor.

The number that comes out is usually a shock, and the shock is the point. If it is higher than your market pays, that is information: it means the gap has to close somewhere, by working more days, by lowering what the year has to pay for, by cutting overheads, or by becoming the kind of technician who commands the higher end of the range. What it must not do is stay unexamined, because the arithmetic does not care whether you have done it.

The days you are actually paid forHow a calendar year shrinks to the days a freelancer actually bills, and why dividing by the wrong number sets the rate too low.365 is not the numbernor is 260Each step down raises the rate the remaining days have to carry.365days in the yearthat you can bill260once weekends are gonethat you can billfewerafter holiday and illnessthat you can billfewer stillafter quoting and travelthat you can billWHY THE DIVISOR MATTERS MORE THAN THE RATEDividing a year's needs over two hundred days rather than two hundred and sixty raises therate required by roughly a third, before any other line is counted.WHERE TO GET YOUR OWN NUMBERCount the days you were paid for last year, from your records rather than from optimism.This figure carries no counts on purpose: only the last box is a number, and it is yours.
How a calendar year shrinks to the days a freelancer actually bills, and why the divisor matters more than the rate.

Raising your rate

Rates do not rise on their own, and a freelancer who never raises theirs takes a pay cut every year that prices move. The awkwardness of asking is real, and it is smaller than the awkwardness of being the cheapest person on a crew for a decade.

The practical approach is to raise the rate for new clients first and existing ones at a natural boundary — a new year, a new season, a new kind of work — with notice rather than as a surprise on an invoice. Say it plainly and without justification or apology: this is the rate from January. A client who values you will book you; a client who only ever booked you because you were cheap was always going to leave for someone cheaper.

Raise it when the evidence says to: when you are turning work away, when you are the one called for the difficult version of the job, when you have added a certification or a skill that few on the crew have, or when you simply have not for two years. And expect to lose a client or two at the bottom. That is the mechanism working, not failing.

What a day rate has to cover

The build-up as a table, in the order to work through it. The right column is what the line actually contains, which is where people under-count. Nothing here is a number: the figures are yours.

What goes into the rateWhat that line actually has to contain
The working dayThe hours on site, plus the prep and the travel that nobody lists on a call sheet but everybody does
The days nobody pays forGaps between jobs, quoting, site surveys, holiday, illness, cancelled bookings, and the administration of running yourself
GearBuying it, replacing it when it dies, and the consumables and cables that disappear every season
InsurancePublic liability, gear cover, and income protection, which is the one freelancers skip and most need
Running costsPhone, internet, software subscriptions, transport and vehicle, workwear, accountancy
Staying employableTraining, certification and renewals, which in this trade expire on a schedule
Self-employment tax15.3 per cent on 92.35 per cent of net earnings, being 12.4 per cent social security and 2.9 per cent Medicare, before any income tax
The futureA pension nobody is contributing to on your behalf, and the float that makes a quiet quarter survivable

Two of these rows are the ones that move a rate most and are most often left out. The days nobody pays for is the larger of the two: dividing a year's needs over two hundred billable days rather than two hundred and sixty raises the required rate by thirty per cent before anything else is counted. And the future row is the one that is invisible for a decade and then is the only thing that mattered.

What a day rate has to coverThe rate build-up as a stack: what a year has to pay for, divided by the days actually billed, with no figures because the figures are the reader's own.The rate is a divisionyour numbers, not mineEverything a year has to pay for, over the days you will actually be paid for.WHAT A YEAR OF YOUR LIFE COSTSRent, food, transport, debts, something saved. After tax.WHAT THE BUSINESS COSTSGear and its replacement, insurance, phone, software, training, transport, accountancy.WHAT THE TAX TAKESSelf-employment tax: 15.3 per cent, on most of net earnings, before any income tax at all.WHAT NOBODY ELSE IS PAYINGA pension nobody contributes to for you, and the float that makes a quiet quarter survivable.DIVIDED BYTHE DAYS YOU WILL ACTUALLY BE PAID FORNot 365. Not 260. The number from your own records, which is lower than you think.The answer is your floor, not your ask. Do it on paper, once a year, with your own figures.
The rate build-up as a stack: everything a year has to pay for, divided by the days actually billed.

How to do it

  1. Write down what a year of your life costs, after tax, including something saved.
  2. Add every business cost for a year: gear, insurance, phone, software, training, transport, accountancy.
  3. Add self-employment tax at 15.3 per cent on 92.35 per cent of net earnings, and your income tax on top of it.
  4. Count the days you were actually paid for last year, from your own records rather than from optimism.
  5. Divide the total by the days. That is your floor, not your ask.
  6. Compare the floor with what your market pays, and decide deliberately which side has to move.
  7. Redo the whole thing every year, in the same week.

What goes wrong

SymptomLikely causeWhat to do
Fully booked, permanently short of moneyThe rate covers the working day but not the unpaid oneRedo the build-up over billable days, not calendar days
Profitable on paper, cannot pay a bill this monthA cash-flow problem, not a profit problemBuild a float covering fixed costs for several months, and invoice on the day the job ends
A rate that has not moved in four yearsNobody will raise it for youRaise it for new clients now and existing ones at the next natural boundary, with notice
Winning every job you quote forAlmost always a sign of being under-pricedRaise it until you lose some; losing a proportion of quotes is what a correct rate looks like

Practice it

With a sheet of paper and last year's bank statements.

Practice it
01
Do the full build-up and write down the number it produces, even if it is uncomfortable.
Answer
The number is usually higher than what you currently charge. That gap is not a reason to despair; it is the first time the arithmetic has been visible, and it tells you which lever to pull.
02
Count your actual paid days last year and divide the year's total cost by that figure rather than by 260.
Answer
Dividing by two hundred real billed days rather than 260 raises the required rate by thirty per cent, and fewer billed days raise it further. This single substitution is the most common cause of chronic under-pricing.
03
Work out what your current rate implies about how many days you must work, and ask whether that many days exist.
Answer
If the implied number of days exceeds what the year actually contains, the rate cannot work no matter how hard you are willing to work, and the rate is what has to change.
Field checklist
  • It came from arithmetic you did, not a number somebody mentioned.
  • It is divided over days you will actually bill.
  • It includes self-employment tax, not just income tax.
  • It includes gear replacement and insurance.
  • It includes training and certification renewals.
  • It contains something for a pension and a float.
  • You have reviewed it within the last twelve months.
Chapter 05

What a Day Actually Pays

A rate is one number; a day is a structure. The gap between them is where most freelance money is quietly lost, one unbilled hour at a time.

What a day means, exactly

"A day" is the least examined word in this trade. Before you agree one, it is worth knowing what you and the client each think it contains, because the two answers are often different and the difference only surfaces at two in the morning.

Settle four things. How many hours the day contains before anything extra applies. Whether travel to site is inside it or outside it. Whether a meal break is counted. And what happens to the hours past the end of it. None of these is controversial once asked; all of them are expensive once assumed.

The reason this matters more in AV than in most trades is that the work is not evenly distributed. A show is a load-in, a long quiet middle, and a strike that happens when everybody is tired and the venue wants the room back. The overrun is not an exception in this industry, it is the normal shape of the job, and a day with no agreed structure is a day where the overrun is free.

What a day actually containsThe four things that have to be agreed about a working day, shown along the day itself, and the one that is a safety term rather than a money term.A day is a structureagree it firstFour questions, none controversial once asked, all expensive once assumed.THE DAY, AS IT ACTUALLY RUNStravelload-inshowstriketravelHOW LONG IS A DAYThe hours it containsbefore anything extraapplies.IS TRAVEL IN ITInside the day, outsideit, or paid separately.WHAT HAPPENS AFTERThe overtime position.With none agreed, theuplift is zero.TURNAROUNDHours between wrap andthe next call. A SAFETYterm, not a money one.WHY THE OVERRUN IS NOT AN EXCEPTIONA show is a load-in, a quiet middle, and a strike when everybody is tired. That is the normal shape.Turnaround is the one most often traded away by somebody who needs the booking, and fatigue multiplies every hazard in the trade.
The four things that have to be agreed about a working day, with the one that is a safety term rather than a money term.
That the day starts long before the call time somebody is paying for.

Half days, overtime and turnaround

  • The half day. Useful and dangerous. It is useful for a genuine half day — a morning rehearsal, a short site survey. It is dangerous when it becomes the default price for any short job, because a four-hour call still consumes the travel and usually the rest of the day's availability. Many freelancers set a minimum call instead: the smallest booking they will take, whatever its length.
  • Overtime. The hours past the agreed day, at an agreed uplift. The number matters less than its existence: a job with no overtime terms has an uplift of zero and a client with no reason to finish.
  • Turnaround. The hours between wrap and the next call. This is the one that is a safety term rather than a money term, and the one most often traded away. A short turnaround means driving home tired and coming back tired, and fatigue is the multiplier on every hazard in the trade. Agree a minimum and treat it as a floor, not an opening position.
  • Travel and per diem. Whether travel days are paid, at what proportion, and who pays for transport, accommodation and food on an away job. For touring and location work this can be a large fraction of what the job is actually worth.

Write these into the agreement once, in a form you reuse. They are not negotiating aggression; they are the ordinary terms of trade in every other part of this industry, including the ones with unions where exactly these things are specified in detail and nobody finds it rude.

The shape of the overrun, and why turnaround is a safety term rather than a money term.

Quoting a job rather than a day

Some work is better quoted whole: a project, an install, a package where you supply kit and labour together. The risk reverses when you do. On a day rate the client carries the risk of the job taking longer; on a fixed quote you do.

That is not a reason to avoid fixed quotes, which can pay considerably better when you are fast and know the work. It is a reason to quote them from a day count you actually believe, with the scope written down, and with a stated position on what happens when the scope changes. "Additional days at the day rate" is a complete and sufficient answer, and the absence of it is how a profitable fixed quote becomes an unpaid fortnight.

Keep a record of what jobs actually took against what you quoted. After a dozen, you will know your own optimism factor, and that number is worth more than any pricing advice.

How to do it

  1. Confirm the rate, and what unit it is: day, half day, or minimum call.
  2. Confirm what the day contains: start, finish, and hours.
  3. Confirm whether travel is inside the day, outside it, or paid separately.
  4. Confirm the overtime position for hours past the agreed finish.
  5. Confirm a minimum turnaround before the next call.
  6. Confirm who pays for transport, accommodation and food if the job is away.
  7. Put all of it in one short written message and keep the reply.

What goes wrong

SymptomLikely causeWhat to do
A twenty-hour day paid as a dayNo overtime term was agreed, so the uplift was zeroState the day's length and the overtime position before accepting, every time
Short jobs that cost more than they payHalf-day pricing applied to calls that still consume travel and availabilitySet a minimum call rather than halving the day rate
Driving home unsafe after a late strikeTurnaround treated as negotiableAgree a minimum turnaround as a condition of booking and hold it; this is a safety term, not a commercial one
A fixed-price job that ran a week overScope was not written down and changes were absorbedQuote from a believed day count, write the scope, and state that additional days are charged at the day rate

Practice it

Using your last three jobs.

Practice it
01
Work out the actual hours you gave to each, including travel and prep, and divide the fee by them.
Answer
The effective hourly figure is almost always lower than expected once travel and prep are counted, which is the honest measure of what a booking paid.
02
Identify which of the four terms — day length, travel, overtime, turnaround — was undefined on each.
Answer
Most bookings have at least two of the four undefined. The commonest pair is the day's length and the overtime position, which is exactly the pair that matters during an overrun.
03
Write the single paragraph you will send to confirm these on your next booking.
Answer
A single short paragraph covers all four. Reusing the same wording every time is what makes asking feel routine rather than confrontational.
Field checklist
  • The rate and the unit it is charged in.
  • How many hours the day contains.
  • Whether travel sits inside or outside it.
  • What happens to the hours past the finish.
  • The minimum turnaround before the next call.
  • Who pays for transport, accommodation and food away from home.
Chapter 06

The Kit You Own

Gear is the one business decision in this trade that feels like a hobby. It is a capital purchase that has to earn, and the question is never whether you want it.

Whether to own anything at all

Mixing Console
Mixing Console

A freelancer can have a long and well-paid career owning nothing but a toolkit, a multimeter, a headset and good boots. Rental houses exist precisely so that nobody has to own a console to use one, and on most jobs the kit is the client's problem by design.

Owning is worth it in two circumstances. The first is where the item is small, personal and used constantly — your own comms headset, your own tools, your own laptop with your own show files on it — because the convenience and reliability are worth more than the money. The second is where the item earns its own cost back as a kit fee, repeatedly, on work you are already being booked for.

The trap is the third circumstance, which is owning something because it is the kind of thing a serious person owns. A console or a camera bought on that basis sits in a cupboard depreciating while the rental house down the road supplies the same model to the job you are working on.

Whether to own a piece of kitThe three reasons to own equipment as a freelancer, the one that is a trap, and the day count that decides it.Owning is a day countnot a feelingA long, well-paid career is possible owning nothing but tools, a headset and good boots.SMALL AND PERSONALYour own headset, tools,laptop with your showfiles on it.Own it. Convenience andreliability beat the money.EARNS A KIT FEEGoes out often enough topay for itself on work youare already booked for.Own it, and list the feeseparately on the invoice.WHAT A SERIOUS PERSON OWNSBought because it is thekind of thing one buys.The trap. It depreciates ina cupboard; rent it instead.THE TEST, IN ONE QUESTIONHow many days last year would you actually have sent it out? Multiply by the rental cost.That is what owning has to beat, and the rental house carries the repairs and the risk.Count from your own job records, not from how often the item came up in conversation.
The three reasons to own equipment, the one that is a trap, and the day count that decides it.
That somebody else already owns the expensive things, and rents them by the day.
The small, personal, constantly used things that are worth owning.

Kit fees, and gear as a business asset

A kit fee is a separate charge for the equipment you bring, listed separately from your labour. Listing it separately matters for three reasons: it is honest about what the client is paying for, it keeps your day rate comparable with other freelancers', and it makes the equipment visibly a business asset rather than a hobby subsidised by your fee.

Price it from the arithmetic rather than from what feels reasonable. What did the item cost, how long will it last before it is obsolete or worn out, how many days a year will it actually go out, and what will the repairs and consumables run to. An item that goes out ten days a year has to earn a tenth of its annual cost each time; one that goes out a hundred days can be a tenth of that and still pay.

Keep a list of what you own, when you bought it, what it cost and what it is worth. You need it for three separate purposes — insurance claims, tax depreciation, and knowing whether a piece of kit is actually earning — and reconstructing it after a theft is miserable.

Insurance, and the risks that stop your income

There are three different insurances in this trade and they cover three different disasters. Public liability covers damage you do to other people and their property, and is frequently a condition of being allowed on site at all — many venues and production companies will ask for a certificate before they will book you.

Equipment cover insures your own gear against theft and damage, in transit and on site, which is where it actually goes missing. Read what it says about leaving a van loaded overnight, because that is the common claim and a common exclusion.

Income protection is the one most freelancers skip and most need. An employee who breaks a wrist has sick pay; a freelance technician who breaks a wrist has no income from that day until the wrist works, and the mortgage does not pause. In a trade of ladders, lifts, heavy cases and long nights, the probability is not small.

The three insurances, and three different disastersPublic liability, equipment cover and income protection, what each one actually covers, and which one freelancers most often lack.Three covers, three disastersnot interchangeableThey are not alternatives. Each one answers a different way for the work to stop.PUBLIC LIABILITYDamage you do to other people and their property.Frequently a condition of being allowed on site at all.EQUIPMENT COVERYour own gear, against theft and damage, in transit and on site.Read what it says about a van left loaded overnight.INCOME PROTECTIONYour earnings, when you cannot work.The one most freelancers skip and most need.An employee who breaks a wrist has sick pay. A freelancer who breaks a wrist has no income from that day until it works.
Public liability, equipment cover and income protection, and which one freelancers most often lack.
Where a freelancer's entire business sits overnight, which is where it goes missing.
The work that public liability cover exists for, and that an injury stops the income the same day.

What the IRS treats as a deductible business expense

The expense categories named in Chapter 8 of Publication 334, the IRS's own guide for individuals filing Schedule C. The right column is what the category tends to mean for a freelance AV technician. This is a map of where to look, not tax advice, and the publication itself is the authority.

Category in Publication 334What it usually is on an AV freelance return
Car and truck expensesGetting yourself and your kit to site, which for most freelancers in this trade is the single largest expense after gear
DepreciationHow gear that lasts more than a year is written off over time rather than all at once
InsurancePublic liability, equipment cover and related business policies
Legal and professional feesAccountancy, and advice on contracts and disputes
Rent expenseStorage for cases and gear, and any workshop or office space
Travel and mealsAway jobs, with its own rules about what counts and how much
Business use of your homeThe room or part of a room where prep, programming and administration actually happen
De minimis safe harbor for tangible propertyThe rule that lets lower-cost items be expensed rather than depreciated, which covers a lot of a technician's toolkit
Employees' payRelevant once you subcontract work to another freelancer
Pension plansThe retirement provision nobody is making on your behalf
Expenses you cannot deductWorth reading in full, because the assumptions people make here are expensive

Two things to take from this rather than the detail. First, the categories are broad and ordinary — this is not exotic tax planning, it is keeping receipts and knowing which pile they belong in. Second, the publication has a chapter called "Expenses You Cannot Deduct", and reading it is cheaper than finding out during an examination. Everything here depends on your own circumstances, which is what a qualified tax professional is for.

How to do it

  1. Write down how many days last year you would actually have sent it out, from your own job records rather than from how often it came up in conversation.
  2. Find the rental cost of the same item and multiply by those days. That is what owning has to beat.
  3. Add the ownership costs the rental house currently carries for you: repairs, replacement, insurance, storage and transport.
  4. Decide the kit fee you would charge and check it against what the market actually pays for that item.
  5. Work out how many days it takes to pay for itself, and ask whether you will get them before it is obsolete.
  6. Add it to the asset list the day it arrives, with price and date.

What goes wrong

SymptomLikely causeWhat to do
Expensive gear that goes out twice a yearBought because it is what a serious person ownsDecide from the day count, and rent the occasional item from a rental house that carries the ownership risk
A kit fee that never appears on the invoiceEquipment absorbed silently into the day rateList it separately so it is visible, comparable and defensible
Turned away from site for want of a certificateNo public liability cover, which many venues requireCarry it and keep the certificate where you can send it from your phone
An injury stops the income entirelyNo income protection and no employer sick payInsure the income as well as the gear; this is the cover freelancers most often lack
A theft claim that cannot be substantiatedNo asset list with dates and pricesKeep the list current and a copy somewhere not in the van

Practice it

With your own job records from last year.

Practice it
01
Pick the most expensive thing you own and count how many days it actually went out.
Answer
Most expensive items go out far less often than their owners believe, because memory counts the times it was useful rather than the days it was billed.
02
Work out what it would have cost to rent on exactly those days, and compare.
Answer
If renting on those days costs less than owning, the rental house is carrying your repairs, replacement and risk for the difference. That is usually a good trade.
03
Write the asset list if you do not have one: item, date, price, serial number.
Answer
Reconstructing an asset list after a theft is miserable and claims are paid against evidence. Twenty minutes now is the whole of the work.
04
Find out what your current insurance does not cover, particularly overnight in a vehicle.
Answer
Vehicle exclusions overnight are the single most common gap, and they coincide exactly with how AV gear actually spends its nights.
Field checklist
  • Every item you own was bought from a day count, not a feeling.
  • Kit fees appear separately on invoices.
  • An asset list exists with dates, prices and serial numbers.
  • Public liability cover exists and the certificate is to hand.
  • Equipment cover exists and you have read its exclusions.
  • Your income is insured as well as your equipment.
Chapter 07

Tax, in the Order It Happens

Nobody is withholding anything. That single fact produces most freelance tax disasters, and it is entirely fixable with a standing order and a calendar.

What you are, to the tax authority

In the United States a freelancer who has not formed anything else is a sole proprietor, and reports business income and expenses on Schedule C. The IRS publishes a guide for exactly this person — Publication 334, Tax Guide for Small Business (For Individuals Who Use Schedule C) — and it opens by asking the reader whether they are self-employed, which is the first question to settle.

Two tax obligations follow and they are separate. Income tax works as it always did. Self-employment tax is the one that is new, and it exists because the social security and Medicare contributions that an employer and employee split between them are, for you, both yours.

The rate is 15.3 per cent: 12.4 per cent for social security and 2.9 per cent for Medicare. It is charged on 92.35 per cent of your net earnings, not all of them, and Schedule SE walks you through that step. The social security portion applies only up to an annual wage base that is adjusted every year, so look the current figure up rather than trusting a number printed anywhere, including here. If your net earnings from self-employment are $400 or more, you file Schedule SE.

Self-employment tax, and what nobody withholdsThe 15.3 per cent self-employment tax split into its social security and Medicare components, with the filing threshold and the annually adjusted wage base.Nobody is withholding this15.3 per centThe contributions an employer and employee split between them are, for you, both yours.15.3%on 92.35% of net earningsbefore any income tax at all12.4%social securityup to an annualwage base2.9%Medicareno wage baselimitWHEN IT APPLIESNet earnings of $400 or more: file Schedule SE.THE WAGE BASE MOVESAdjusted annually; look the figure up.THE FAILURE THIS PRODUCESA tax bill on money that has already been spent, because nothing happened automatically.Rate and threshold from the IRS's own self-employment tax page. The wage base is deliberately not printed here.
The self-employment tax rate split into its social security and Medicare components, with the filing threshold.

Setting money aside, and paying quarterly

Because nothing is withheld, the tax system expects you to pay as you go. Publication 505 is the IRS's guide to this and says it plainly: people who are in business for themselves will generally have to pay their tax this way. Estimated tax is paid in four payments across the year rather than in one lump afterwards, and underpaying attracts a penalty.

The habit that makes this painless is mechanical. On the day a payment lands, move a percentage of it into a separate account and never spend from that account. The percentage depends on your circumstances and should come from someone qualified, but the discipline does not: it is a transfer you make on the same day, every time, before the money feels like yours.

The failure mode is specific and worth naming because it is so common. A good year produces a large tax bill the following year, at the same time as the first quarterly payment of the next year, and a freelancer who has spent the money is now paying two tax bills out of one quarter's income. People leave the trade over this, and it is arithmetic rather than misfortune.

Records, and when to get help

Keep three things and keep them continuously: what came in, what went out and what it was for, and what has been set aside. A separate business account does most of this work for you, and photographing receipts the day you get them does the rest.

Get a professional involved earlier than feels necessary. The threshold is not a level of income, it is the first appearance of a question with a real consequence: buying a vehicle, an away job in another state, subcontracting work to someone else, whether to form a company, working abroad. An hour of qualified advice costs less than the smallest of the mistakes available in that list.

Nothing in this book is tax advice and it is not written by anybody qualified to give it. What it is for is to tell you which questions exist, so that you ask them of someone who is.

What Publication 505 says about paying as you go

The structure of Chapter 2 of IRS Publication 505, Tax Withholding and Estimated Tax — the chapter that applies to anybody whose income has no withholding on it. The right column is what each part decides for a freelancer.

Section of Chapter 2What it decides for a freelancer
Who does not have to pay estimated taxWorth reading first, because the exceptions are real and may apply if you also hold a job with withholding
Who must pay estimated taxThe publication states that people in business for themselves generally pay their tax this way
How to figure estimated taxWorking from expected income for the year rather than from last year's, which matters in a trade with uneven years
When to pay estimated taxThe four payment periods, which is the calendar to put in your own diary
How to figure each paymentWhat to do when income arrives unevenly, which is the normal freelance shape
How to pay estimated taxThe mechanics of actually making the payment
PenaltiesWhat underpaying costs, which is the reason to get it roughly right

The row that matters most to this trade is how to figure each payment. Freelance AV income is seasonal and lumpy, and the publication's own methods account for income that does not arrive in four equal quarters. A freelancer who assumes equal quarters in a year with one enormous autumn can both overpay early and underpay late.

How to do it

  1. Open a separate account that exists only to hold tax, and do not link a card to it.
  2. On the day every payment lands, transfer a fixed percentage into it. Same day, no exceptions.
  3. Photograph every business receipt when you get it and file it somewhere one search will find.
  4. Put the four estimated-tax dates in your diary with a week's warning on each.
  5. Reconcile once a month: money in, money out, money set aside. It takes twenty minutes when done monthly and two days when done annually.
  6. Take a qualified professional through your first year, and back to them whenever something changes shape.

What goes wrong

SymptomLikely causeWhat to do
A tax bill on money that has already been spentNothing was withheld and nothing was set asideMove a percentage on the day of every payment into an account you do not spend from
A penalty on top of the taxEstimated tax underpaid across the yearPay quarterly using the publication's own method, and allow for uneven income
Two tax bills landing in one quarter after a good yearLast year's balance and this year's first payment coinciding, which is the standard shapeSet aside against the good year as it happens, not against last year's smaller one
Deductions missed across a whole yearReceipts not kept and personal and business money mixedOne business account and a photograph of every receipt on the day
A decision made badly because advice felt too expensiveWaiting for a level of income before asking anybodyAsk at the first question with a real consequence, not at a threshold

Practice it

With last year's figures, or this year's so far.

Practice it
01
Work out 15.3 per cent of 92.35 per cent of your net earnings (about 14 per cent of the whole) and look at the number honestly.
Answer
About 14 per cent of net earnings is a larger number than most people carry in their head, and it is before any income tax at all.
02
Check whether you currently have that much set aside anywhere.
Answer
If the answer is that nothing is set aside, that is the finding, and the fix is mechanical rather than difficult: a transfer on the day of every payment.
03
Find the four estimated-tax dates and put them in your diary now.
Answer
The dates do not move and missing them costs a penalty on top of the tax. They belong in a diary, not in a memory.
04
List the questions in your situation that you cannot answer, and book an hour with somebody who can.
Answer
The questions with real consequences are usually about a vehicle, working in another state, subcontracting, or whether to form an entity. An hour of advice costs less than the smallest mistake on that list.
Field checklist
  • A separate account holds tax and you never spend from it.
  • A percentage moves into it on the day every payment arrives.
  • The four estimated-tax dates are in your diary.
  • Business and personal money are in different accounts.
  • Receipts are captured on the day rather than reconstructed.
  • Somebody qualified has seen your situation at least once.
Chapter 08

Finding Work

In freelancing you are never only doing the job, you are also finding the next one. The good news is that in this trade the mechanism is people, not advertising.

In freelancing, you are never just doing the job — you are also finding the next one.

Where work comes from

Almost nobody in AV is hired from an advertisement. The work comes through people who already know whether you are any good, and it arrives from a small number of recognisable places.

  • Rental houses and staging companies. They hold the gear and the contracts and need crew to go out with both. For most freelancers this is the single largest source of work, and being on a rental house's regular call list is close to the definition of being established.
  • Production companies and event agencies. They win the show and staff it, often through a production manager who books the same people repeatedly because repeat people are less risk.
  • Other freelancers. The most underrated source. A technician who is already booked and has been asked for another pair of hands will pass the job to somebody they trust, and that is how a large share of work actually moves.
  • Venues and in-house teams. Hotels, conference centres, theatres and corporate campuses with a small permanent team and a need for crew on busy weeks.
  • Direct clients. Corporates, production designers and event planners who have been burned enough times to want somebody they chose themselves. Fewer in number, usually better paid, and slower to acquire.

Notice what all five have in common: a person who decides, and who is choosing between people they already know. The work of finding work is therefore the work of being known by those people and being an easy decision for them.

Where AV freelance work actually comes fromThe five sources of freelance AV work, what each one is, and the single thing they have in common.Five sources, one mechanismnot advertisingAlmost nobody in this trade is hired from an advertisement.RENTAL HOUSESThey hold the gear and thecontracts and need crew togo out with both.PRODUCTION COMPANIESThey win the show and staffit, through a manager whobooks the same people.OTHER FREELANCERSThe most underrated. Alreadybooked, asked for anotherpair of hands, passes it on.VENUES AND IN-HOUSE TEAMSHotels, conference centres and theatres with a smallpermanent team and busy weeks.DIRECT CLIENTSCorporates and planners who have been burned enoughtimes to want somebody they chose. Better paid, slower.WHAT ALL FIVE HAVE IN COMMONA person who decides, choosing between people they already know.So the work of finding work is the work of being known by those people, and being an easy decision for them.
The five sources of freelance AV work, and the single thing they have in common.
That the referral is a conversation between two freelancers, not an advertisement.

Building a pipeline

A pipeline is the flow of work you can see coming. The freelance trap is giving everything to the current job and looking up at the end of it to find nothing booked, then taking whatever appears, often at a bad rate, out of straightforward fear.

Keeping it alive while busy is the whole discipline, and it needs very little time — an hour a week is enough for most people, spent on three things. Confirming what is already provisional, because a diary full of maybes is not a diary. Following up the conversations that went quiet. And staying in periodic, low-key contact with the people in the five categories above, so that you come to mind when they are staffing something.

Be specific about what you do and where. "Available for anything, anywhere" is harder to book than "A2, corporate and conference, Orlando and central Florida, own comms kit", because the second one tells somebody which job you are the answer to.

Reliability is the marketing

The fastest way to fill a pipeline is to be straightforward to book and straightforward to work with. In a trade where a production manager is staffing a dozen roles under time pressure, the technician who answers quickly, confirms clearly, arrives when they said, does the work without drama and sends a correct invoice is the one who gets called again — frequently ahead of someone more talented who is harder work.

This compounds. Each job done well produces both the rehire and the referral, and after a few years of it the pipeline is mostly maintained by its own momentum. That is the actual mechanism behind every freelancer who seems never to look for work, and it is built one ordinary job at a time rather than by anything clever.

It compounds the other way too, faster, and the industry is far smaller than it looks. Two no-shows and a difficult strike can remove you from several call lists at once, through conversations you never hear.

How to do it

  1. Keep one list of everybody who has ever booked you or could, with how to reach them and when you last spoke.
  2. Confirm anything provisional in writing, and keep a single calendar that shows booked, provisional and free.
  3. Follow up the conversations that went quiet; most went quiet through busyness rather than rejection.
  4. Contact a few people each week who have not heard from you lately, briefly and with no ask attached.
  5. Tell the people most likely to book you when you have a gap, early enough for them to use it.
  6. At the end of every job, ask the obvious question about what is coming up next.

What goes wrong

SymptomLikely causeWhat to do
A diary that empties the week the current job endsPipeline work stopped while busyAn hour a week, every week, including the busy ones
Accepting badly paid work out of fearAn empty diary and no floatBuild the float so that refusing is affordable, and keep the pipeline so that refusing is rare
Known to many people, booked by fewNobody is sure what specific job you are the answer toBe specific about trade, sector and area, in the one sentence people will repeat on your behalf
A quiet month that nobody knew aboutAvailability was never communicatedTell your regular bookers about gaps early, not when they arrive

Practice it

With your phone and last year's invoices.

Practice it
01
Write the list of everybody who has booked you, and when you last spoke to each.
Answer
The list is almost always shorter than it feels, and the gaps in it are where the next year's work has to come from.
02
Sort them into the five categories and notice which category you have none of.
Answer
Most freelancers find they have none at all in one of the five categories, and that absence is the most actionable thing on the page.
03
Write the one sentence that says what you do, for whom, and where.
Answer
The sentence has to name a trade, a sector and an area. 'Available for anything, anywhere' cannot be passed on by somebody trying to help you.
04
Contact three people this week who have not heard from you in a year.
Answer
Contacting three dormant people a week is an hour's work that reliably produces bookings, and it is the part everyone skips when busy.
Field checklist
  • You can name what is booked for the next two months.
  • Provisional work is confirmed in writing rather than assumed.
  • You spend time on it in the busy weeks as well as the quiet ones.
  • Your regular bookers know when you are free.
  • You can say in one sentence what job you are the answer to.
  • Work arrives from more than one of the five sources.
Chapter 09

Contracts, Terms & Invoicing

Everything in this chapter is ordinary business practice, and in a growing number of places it is also the law.

Clear agreements and professional invoicing protect your work and your income.

Agreements and terms

Before the work starts, both sides should be able to state the same facts: what the job is, what it pays, when it pays, and what happens if something changes. Getting that into writing is not distrust and it is not lawyering. It is the removal of the ambiguity that later becomes a dispute between two people who each remember the conversation differently and are each being honest.

It does not have to be a contract in any grand sense. A short email that says what was agreed, sent after the phone call, and a reply that says yes, is a written agreement. The test is not formality; it is whether a disinterested third party could read it and say what was supposed to happen.

Cover the awkward possibilities while everybody is still pleased with each other. What happens if the client cancels, and how close to the date. What happens if the job runs past the agreed finish. What happens if the scope grows. Who pays for travel and accommodation. These are the four that produce almost every freelance dispute, and all four are easy conversations in advance and hard ones afterwards.

Invoicing and getting paid

An invoice is a request for payment and also an administrative object that has to survive somebody else's accounts process. A good one is clear, complete and immediate: who you are and how to pay you, what the work was and when, the agreed amount, a unique invoice number, the date, and the date payment is due.

Send it the day the job ends. The single most effective thing a freelancer can do about being paid late is to stop invoicing late, because the clock does not start until the invoice is in their system, and most payment runs are weekly or monthly — a few days' delay in sending can cost a month in receiving.

Match their process rather than fighting it. Many clients need a purchase order number on the invoice, or it goes to a specific address, or it must arrive before a cut-off to make the next run. Ask at booking what the invoice needs to contain and where it goes. That one question removes most late payment before it happens.

Keep your own record of what has been invoiced, what has been paid, and what is overdue. That record is what the next chapter runs on.

That the business half gets done on site, between the other things.

What the law now requires

Several US jurisdictions have decided that freelancers being paid late and working without contracts is a problem worth legislating, and the resulting statutes are the clearest available statement of what a freelance agreement should contain.

Illinois is the useful example because its requirements are specific. Under the Freelance Worker Protection Act, 820 ILCS 193, which applies to contracts taking effect after 1 July 2024, work worth $500 or more — in a single contract or aggregated across the preceding 120 days — must be covered by a written contract. That contract must contain the names and contact information of both parties, an itemisation of the products and services, the rate and method of compensation, the date compensation is due, and the dates services are to be provided. Where no date is specified, payment is due within 30 days of completing the work. The Act also prohibits retaliation against a freelancer for exercising a right under it, and the Illinois Department of Labor publishes model contracts.

New York's Freelance Isn't Free Act took effect on 28 August 2024 and routes complaints to the state Attorney General. Other states and cities have their own versions, with their own thresholds, so check what applies where you and your client are.

Use the five required elements as a checklist whether or not you work anywhere that mandates them. A legislature asked what the minimum is for a freelance agreement to be fair and enforceable, and that list is the answer.

What a freelance contract must containThe five elements required by the Illinois Freelance Worker Protection Act, with the dispute each one prevents, and the threshold and payment rule that go with them.Five elements, five disputes820 ILCS 193A legislature asked what the minimum is for a freelance agreement to be fair. This is the answer.Names and contact details of both partiesprevents: Which company actually engaged youAn itemisation of the products and servicesprevents: Scope creep and the unpaid extra daysThe rate and the method of compensationprevents: Whether it was per day or for the jobThe date compensation is dueprevents: The open-ended waitThe dates services are to be providedprevents: Which days were booked, and the overrunWHEN IT APPLIES$500 or more, aggregated over 120 days.IF NO DATE IS GIVENPayment is due within 30 days.Use the five as a checklist wherever you work, whether or not your state requires them.
The five elements the Illinois Freelance Worker Protection Act requires, with the dispute each one prevents.

What a freelance contract must contain

The five elements required by the Illinois Freelance Worker Protection Act, 820 ILCS 193, as published by the Illinois Department of Labor, with the threshold and payment rule that go with them. The right column is what the element prevents in practice.

What the Act requiresThe dispute it prevents
Names and contact information of both partiesArguments about which company actually engaged you, which matters when an agency books on behalf of a client
Itemisation of products and servicesScope creep, and the unpaid extra days that follow from it
Rate and method of compensationDisagreement about the number, and about whether it was per day or for the job
Date compensation is dueThe open-ended wait, which the Act closes at 30 days where no date is given
Dates services are to be providedConfusion about which days were booked, and what a cancellation or an overrun costs
A written contract for work of $500 or moreThe verbal deal that both parties remember differently and honestly
Aggregation across the preceding 120 daysThe series of small bookings that never individually seemed to warrant paperwork
The prohibition on retaliationBeing quietly dropped from a call list for having asked to be paid

The aggregation row is the one most relevant to this trade. AV freelance work often arrives as a run of single days for the same rental house, none of which feels like it needs a contract, and which together are exactly the relationship the Act is describing. Use the five elements as your standing checklist and the paperwork question stops being a judgement call on every booking.

How to do it

  1. Before accepting, confirm in writing the scope, the rate, the dates and the payment date, and keep the reply.
  2. Settle the awkward four at the same time: cancellation, overrun, scope change, and who pays for travel.
  3. Ask what the invoice must contain and where it goes, including any purchase order number and any cut-off.
  4. Do the work, and keep a note of anything that departed from what was agreed, on the day it happened.
  5. Invoice the day the job ends, with a unique number and the agreed due date on it.
  6. Record it as invoiced, with the date it becomes overdue, in whatever you use to track money owed.

What goes wrong

SymptomLikely causeWhat to do
A dispute about what was agreed, with both sides sincereA verbal deal and two honest memoriesConfirm by email after the call and keep the reply; this takes two minutes
The job grew and the extra work was unpaidScope was never itemised, so nothing was outside itItemise the services, and state that additional work is charged at the day rate
An invoice that sits unpaid and unexplainedMissing a purchase order number, or sent to the wrong address, or after the payment-run cut-offAsk at booking what the invoice needs and where it goes
A cancelled job with nothing payableNo cancellation terms agreedAgree what a cancellation costs, and how close to the date it applies, before accepting
Months of single-day bookings with no paperwork at allEach day felt too small to paper, which is the exact situation the aggregation rule describesKeep one standing agreement with the regular booker, covering all of it

Practice it

With your last three bookings and a blank document.

Practice it
01
Check each against the five required elements and mark which were missing.
Answer
Most informal bookings are missing the payment date and the dates of work, which are precisely the two the disputes are about.
02
Write a reusable confirmation message containing all five, plus the awkward four.
Answer
A reusable message means the question is asked the same way every time, which removes the judgement call about whether this particular job warrants it.
03
Find out which freelance-contract law, if any, applies where you and your usual clients are.
Answer
Whether or not a statute applies where you are, the five elements are the checklist. If one does apply, you also have a route when a client will not pay.
04
Check your invoice template against the list in this chapter and add whatever is missing.
Answer
The commonest omissions from a freelance invoice template are a unique number, a stated due date and whatever reference the client's system requires.
Field checklist
  • Both parties are named with contact details.
  • The services are itemised rather than described loosely.
  • The rate and the method of payment are stated.
  • The date payment is due is stated.
  • The dates of work are stated.
  • Cancellation, overrun, scope change and travel are covered.
  • The invoice carries a number, a date, a due date and anything the client requires.
Chapter 10

Getting Paid

You did the work. The money is yours. Everything in this chapter is about the gap between those two sentences, and about doing the uncomfortable part by procedure rather than by mood.

Terms, and what they actually promise

"Net 30" means payment is due thirty days from the invoice date. It does not mean thirty days from when somebody gets round to entering it, and it does not mean thirty working days, though you will meet clients who believe both. Where no date was agreed at all, Illinois law sets the default at 30 days from completion of the work, which is a reasonable position to take anywhere.

Know the difference between a client who pays late and a process that is slow. A monthly payment run on the last Friday is not hostility, it is a calendar, and an invoice that arrives on the preceding Thursday gets paid five weeks sooner than one that arrives on the following Monday. Learning each regular client's rhythm is worth more than tightening your terms.

Decide in advance what you will do about the genuinely slow payers, because there is a real commercial judgement here. Some clients are worth waiting for and some are not, and the calculation includes how much of your year they represent and whether their work is good. What you should not do is make that judgement for the first time while angry.

The gap between doing the work and holding the moneyThe sequence from the end of a job to money in the account, with the two delays a freelancer controls and the two they do not.Doing the work is step oneof fiveYou can finish a profitable quarter and be unable to pay rent in the month after it.JOB ENDSthe work is doneyoursYOU INVOICEsame day, or notYOURSTHEY ENTER ITand may ask for a POtheirsTERMS RUNnet 30 from the dateagreedPAYMENT RUNweekly or monthlytheirsTHE ONE YOU CONTROLInvoicing on the day the jobends. The clock starts there.THE ONE YOU LEARNTheir payment run and itscut-off. Ask at booking.A FEW DAYS CAN COST A MONTHAn invoice sent the day after a monthly cut-off waits five weeks rather than one.Profit is one problem and cash is another. A float is what covers the difference.
The sequence from the end of a job to money in the account, with the delays a freelancer controls and those they do not.

Chasing, in escalating order

Most people find this the hardest part of freelancing, which is why it should be a procedure rather than a decision. You did the work and you are owed the money; following that up is ordinary business, not confrontation, and the people who are good at it are not braver than you, they just have a sequence.

  • Before it is due. Nothing. Confirm it was received and entered, once, a few days after sending.
  • The day after it is due. A short, friendly message with the invoice attached again, assuming an oversight, because it usually is.
  • A week later. Phone rather than email, and speak to accounts rather than the person who booked you. Ask when it is scheduled for payment and write down the answer and the name.
  • Two weeks. A clear written statement of the amount, the invoice date, the agreed terms and how overdue it now is, sent to both your booker and accounts. Still courteous, now unmistakably formal.
  • A month. State what you will do next and mean it. Depending on the amount, that is a formal demand, a small claims process, or the relevant statutory complaint route — in New York, the Attorney General; in Illinois, the Department of Labor.

Keep every message, and keep the record of what was agreed. The reason the written agreement chapter comes before this one is that everything in this ladder is easy when the terms are in writing and miserable when they are not.

Chasing an invoice, in escalating orderThe five steps of chasing an unpaid invoice, in order, with the timing of each, so the uncomfortable part runs as a procedure rather than a decision.A ladder, not a decisionyou are owed itPeople who are good at this are not braver than you. They have a sequence.A FEW DAYS AFTER SENDINGConfirm it arrived and nothing is missing from it.THE DAY AFTER IT IS DUEShort, friendly, invoice attached again. Assume an oversight.ONE WEEK OVERDUETelephone accounts, not your booker. Get a date and a name.TWO WEEKS OVERDUEFormal written statement of amount, dates and terms. Still courteous.ONE MONTH OVERDUEState the next step and take it: demand, small claims, or the statutory route.Everything on this ladder is easy when the terms are in writing and miserable when they are not.
The five steps of chasing an unpaid invoice, in order, with the timing of each.

The judgement calls

Two situations need deciding rather than escalating. The first is the client who always pays eventually and always pays late. If they are a large part of your year and the work is good, the real answer may be to price the delay in and keep a bigger float, rather than to spend two years being annoyed.

The second is the client who will not pay at all. The honest arithmetic is that pursuing a small debt can cost more in time and distraction than the debt, and that writing it off is sometimes the right commercial decision. If you do, make it a decision rather than a drift: write it off, stop working for them, and tell the freelancers you trust, because the single best protection against non-paying clients in this trade is that everybody already knows.

Deposits change this entirely for larger jobs. A proportion up front before the work starts is normal practice for project work and installations, it filters out the clients who were never going to pay, and it means you are never fully exposed.

How to do it

  1. A few days after sending: confirm the invoice was received and entered, and that nothing is missing from it.
  2. The day after it falls due: a short friendly reminder with the invoice attached, assuming an oversight.
  3. A week overdue: telephone accounts, ask for a payment date, record the date and the name of who gave it.
  4. Two weeks overdue: a formal written statement of amount, dates and terms, to the booker and to accounts.
  5. One month overdue: state the next step and take it — formal demand, small claims, or the statutory complaint route where you are.
  6. Whatever the outcome, decide deliberately whether to work for them again, and tell the freelancers you trust.

What goes wrong

SymptomLikely causeWhat to do
An invoice silently stuck for weeksMissing a purchase order number or sent to the wrong placeConfirm receipt a few days after sending rather than waiting for the due date
Dreading the chase and so not doing itTreating it as a confrontation rather than a procedureFollow the ladder; the early steps are friendly and resolve most cases
Chasing the person who booked you, repeatedly, with no effectThey are not the person who paysSpeak to accounts and get a scheduled payment date and a name
A client who always pays a month lateTheir process, not their intentLearn their payment run, invoice before the cut-off, and hold a float that makes it survivable
A debt pursued for longer than it was worthNo decision was ever made about writing it offDecide deliberately, stop working for them, and tell the people you trust

Practice it

With your current unpaid invoices.

Practice it
01
List what is outstanding, when each fell due, and how overdue each is.
Answer
Seeing the overdue list in one place usually reveals that some of it is not refusal but an invoice sitting unentered, which the first rung of the ladder fixes.
02
Write the five messages of the ladder now, as templates, while you are calm.
Answer
Templates written while calm are measurably more courteous and more effective than messages written when annoyed, and they remove the hesitation about sending them.
03
Find out, for your two largest clients, the actual payment run date and the invoice cut-off.
Answer
Knowing the payment run and the cut-off often shortens payment by weeks without changing your terms at all.
04
Find the statutory complaint route where you live, before you need it.
Answer
Finding the statutory route before you need it takes ten minutes and is impossible to do calmly in the middle of a dispute.
Field checklist
  • Every invoice has a known due date and is tracked against it.
  • Receipt is confirmed days after sending, not weeks.
  • The escalation messages exist as templates already written.
  • You know who in accounts actually pays, by name.
  • You know your regular clients' payment runs and cut-offs.
  • Deposits are taken on larger jobs.
  • You know the statutory route where you work.
Chapter 11

When Work Stops

There will be a quiet month. The difference between a career and a scare is entirely what was done in the loud ones.

The float, and what it is for

A float is money that sits in the business and is not spent. It is not savings and it is not profit you have not got round to taking; it is working capital, and its job is to turn a quiet stretch from an emergency into a feature of the year. Everything else in this book gets easier when it exists.

Size it in months of fixed costs rather than as a round number: what you must pay out in a month regardless of whether you work, multiplied by the number of months you want to be able to absorb. Look at your own record of the year's shape to decide how many that is, and remember the gap between the last job and being paid for it sits on top.

What it actually buys is the ability to say no, which is why it appears in the safety note at the front of this book. A freelancer with no float takes the badly paid job, the job with the impossible turnaround and the job for the client who does not pay, because the alternative is worse. A freelancer with three months of float negotiates from a different position entirely, and it shows.

The float, and what it actually buysHow a float is sized in months of fixed costs, and what having one changes about the work a freelancer is able to refuse.The float buys the word nomonths, not a round numberIts job is to turn a quiet stretch from an emergency into a feature of the year.HOW TO SIZE ITWhat you must pay out in amonth whether or not youwork, times the months youwant to be able to absorb.AND ADDThe gap between the lastjob ending and being paidfor it, which sits on topof every month you counted.WITHOUT ONE, YOU ACCEPTThe badly paid job.The impossible turnaround.The client who does not pay.The nineteenth hour.Because the alternative is worse.WITH ONE, YOU NEGOTIATEYou can refuse a bad rate.You can refuse to drive tired.You can wait out a slow payer.You can take the quiet month.And it shows, which raises it.This is why the float appears in the safety note: a rate that forces you to take every job makes refusing an unsafe one impossible.
How a float is sized in months of fixed costs, and what having one changes about the work you can refuse.

Using a quiet stretch

A quiet month spent anxiously refreshing a phone is a month wasted twice. Treat it as the part of the year when the non-billable work gets done, and decide in advance what that work is so the decision is not made in a bad mood.

  • Training and certification. The thing there is never time for in October. Renewals, a new discipline, the manufacturer course that opens a different class of work.
  • The kit. Service, repair, re-terminate, relabel, replace what has been limping, and update the asset list.
  • The business. Redo the rate build-up, chase what is outstanding, reconcile the books, update the contract and invoice templates.
  • The pipeline. The hour a week becomes a day a week: contact everybody, tell them you have availability, and have the conversations there was no time for.
  • Rest. Genuinely. This trade runs long hours in bursts and the quiet stretch is when recovery actually fits. A freelancer who never rests breaks down in a way that costs far more than a quiet month.
What the quiet month is actually for.

Knowing when it is a season and when it is a signal

Not every quiet stretch is seasonal, and the skill is telling the difference early. If the quiet matches last year's shape, it is the season and the float covers it. If it does not, then something has changed and it is worth finding out what rather than waiting.

The things that change are usually knowable. A regular client lost a contract, or restructured, or the person who booked you moved on and their replacement has their own list. The market moved toward a skill you do not have. Your rate drifted above what your usual work pays. Or something went wrong on a job and you have not heard about it.

In each case the response is to ask, directly and without defensiveness. A short message to a booker you have not heard from in a while — asking whether anything is coming up, and whether everything was all right last time — is one of the most useful and least used instruments in freelancing. Most of the time the answer is reassuring. When it is not, you have found out something you needed to know while there is still time to act on it.

How to do it

  1. Check it against your own record of the year's shape: is this the season, or is it new?
  2. If it is new, contact your regular bookers directly and ask what is coming and whether anything was wrong.
  3. Work out how many months the float actually covers at current fixed costs.
  4. Chase everything outstanding; some of it is probably just sitting.
  5. Spend the time on the list: training, kit, business admin, pipeline, rest.
  6. Decide in advance the lowest rate you will accept, so the decision is not made out of fear in week three.

What goes wrong

SymptomLikely causeWhat to do
A quiet month becomes a financial emergencyNo float, so there is no buffer between work and billsBuild a float sized in months of fixed costs during the busy stretch
Accepting work below your floor rateAn empty diary and no reserveDecide the lowest acceptable rate in advance, in writing, while calm
A quiet stretch spent waiting rather than workingNo plan for non-billable timeKeep a standing list of what gets done when the diary is empty
A client quietly gone and nobody noticed for monthsQuiet assumed to be seasonal when it was notCompare against your own record of the year, and ask directly when it does not match

Practice it

With your records and your bank balance.

Practice it
01
Work out your fixed monthly costs and divide your float by them. That number is how many months you can absorb.
Answer
Most freelancers find the float covers fewer months than they assumed, and the number is the one that decides what work they are able to refuse.
02
Write the standing list of what you will do in the next quiet stretch.
Answer
A list written in advance turns a quiet stretch into productive time rather than anxious time, because the decision is already made.
03
Write down the lowest rate you will accept, and the circumstances in which that changes.
Answer
A floor rate decided while calm is almost always higher than one decided in week three of an empty diary, which is exactly why it is written down first.
04
Identify any regular client you have not heard from in longer than usual, and contact them this week.
Answer
A client gone quiet is usually busy, occasionally restructured, and very occasionally unhappy. All three are better known than guessed.
Field checklist
  • A float exists and you know how many months it covers.
  • You know the shape of your own year from your own records.
  • A standing list of non-billable work exists.
  • Your lowest acceptable rate was decided while calm.
  • Training and renewals are scheduled into the quiet season.
  • You notice when a client has gone quiet and ask.
Chapter 12

Reputation & Running Yourself

Skill gets you in the door. Professionalism is what keeps the phone ringing, and in an industry this small it compounds in both directions.

Your reputation is your most valuable asset, and your own management is what sustains the career.

Reputation and professionalism

In a trade where hiring is done by people who already know you, reputation is not a soft asset — it is the thing that produces the revenue. It decides whether you are rehired, whether you are referred, and whether you are trusted with the bigger and better-paid version of the work.

It is built out of unglamorous, repeated behaviour: arriving when you said and prepared, doing the work properly when nobody is checking, saying clearly when something is wrong rather than hoping, being honest about what you do not know, staying calm when the show is going badly, and being somebody a tired crew is glad to see at six in the morning. None of that is talent. All of it is a choice made repeatedly.

It is also fragile and asymmetric. Years of reliability build a name slowly; two no-shows and one difficult strike can remove you from several call lists in a fortnight, through conversations you will never hear about. The freelancer who treats every job as the audition for the next one has it right, because it is.

Sustaining the career

Lasting in this trade is a separate skill from being good at it, and the people who are still working at fifty are not simply the most talented. They are the ones who managed four things deliberately.

  • The skills. This industry re-tools roughly every decade and the technician who stopped learning becomes steadily less bookable without any single moment of decline. Keep certifications current and add a discipline every few years.
  • The body. Long days, heavy cases, ladders, night calls and bad sleep. Backs and hearing are the two that end careers, and both are protected by habits that cost nothing at the time and everything in hindsight.
  • The money. Rate reviewed annually, tax set aside, float maintained, pension actually contributed to. Nobody is doing any of it for you, and the pension is the one that is invisible for twenty years and then decisive.
  • The work itself. Steadily choosing better jobs and better clients, and letting the worst ones go as you can afford to. A career is a slow sort, and it only sorts if you do it.

Growing deliberately means raising your rate as your skill and name grow, and specialising where you are genuinely strong. The freelancer who treats the career as a business to be built, rather than a run of gigs to survive, ends up with steady, well-paid work they chose. That is what wearing all three hats is actually for.

Glossary

Cash flowThe timing of money in and out; lumpy in freelancing
Day rateWhat you charge per day of work
InvoiceA professional request for payment for work done
OverheadOngoing business costs: gear, insurance, transport
PipelineThe flow of upcoming and potential work
ReferralWork that comes from someone recommending you
ReputationHow the industry perceives and trusts you
TermsThe agreed conditions of a job (rate, payment, scope)

Practical sign-off

Freelance skill is built by running yourself. The learner calculates a sustainable day rate, drafts simple job terms, writes a professional invoice, and outlines a plan to build a pipeline. A mentor or self-assessment confirms the learner can run the business side of freelancing.

  • Calculated a sustainable day rate covering time, gaps, and overhead/tax
  • Drafted clear written terms for a job
  • Wrote a professional invoice with all key details
  • Outlined a plan to find work and build a pipeline

What comes after freelancing, if anything

Freelancing is a destination for plenty of people and a stage for others, and it is worth knowing the directions it opens so that a choice gets made rather than defaulted into.

Some technicians go deeper and become the specialist who is called when a particular thing is hard, which is the best-paid version of staying a crew of one. Some start subcontracting — taking a larger job and bringing in other freelancers — which is the first step toward a business with other people in it and a different set of obligations. Some go in-house, trading the rate and the freedom for stability, often at the point when a family makes variable income less appealing. And some build a company, which is a different job from the one you trained for and is the subject of its own course in this series.

None of those is the correct answer. What matters is that the decision is made on purpose, from a position with a float in the bank and a reputation that gives you options, rather than taken because something ran out.

How to do it

  1. Redo the rate build-up with this year's costs and this year's actual billed days.
  2. Count the days you worked and the money you received, month by month, and compare with last year's shape.
  3. List your clients by what they paid and how they were to work for, and decide which to grow and which to let go.
  4. Check every certification's expiry date and book the renewals now.
  5. Check the float against current fixed costs, and the pension against nothing happening automatically.
  6. Pick one skill to add this year and one thing to stop doing.

What goes wrong

SymptomLikely causeWhat to do
Work slowly drying up with no single causeReputation damage you never heard about, or skills that quietly datedAsk a trusted booker directly, and audit your skills against what the jobs now ask for
The same rate as three years agoNo annual review, so nothing ever changedPut the review in the diary as a recurring appointment
Still doing the worst-paid work out of habitClients accumulate and are never sortedRank them annually and let the bottom go as the float allows
A career ended by a back or by hearingHabits that were cheap to keep and were not keptTreat protection as non-negotiable, and turnaround as a safety term
No retirement provision after fifteen yearsNobody contributes on a freelancer's behalfPut it in the rate build-up as a line, and pay it like a bill

Practice it

Once a year, in the same week, with last year's records.

Practice it
01
Do the full annual review in the procedure above and write the numbers down.
Answer
Doing the review once a year, in the same week, is what stops a rate sitting unchanged for four years and a client list from going unsorted.
02
Ask one trusted booker what they would want to see from you that they do not currently.
Answer
Asking a trusted booker what they would want to see is uncomfortable and unusually high-value; most people have never been asked and will answer honestly.
03
List your certifications with expiry dates and book anything due within six months.
Answer
Certifications in this trade expire on a schedule, and a lapsed one removes you from work with no warning and no conversation.
04
Name the one skill you will add this year and find out what it takes.
Answer
Naming one skill and finding out what it takes converts a vague intention into something that can be booked into the quiet season.
Field checklist
  • The rate is reviewed annually against real figures.
  • Certifications are current and renewals are booked ahead.
  • A float exists and is sized to your actual fixed costs.
  • Something is being paid into a pension.
  • Clients are reviewed and the worst are let go deliberately.
  • Your body and hearing are protected as a matter of habit.
  • You know which direction you are heading, by choice.
Chapter 13

Where to Go Next

This book covered the business of being a crew of one. The rest of this series takes each half of it further. The entrepreneurship course is the next step if the direction is a company with other people in it. Client & Stakeholder Communication and Account Management go deeper into the relationship side that this book treats as a pipeline. And Technical Sales Fundamentals is the one to read if you find you enjoy the quoting more than the load-in.

On the craft side, the thing that most reliably raises a freelance rate is being the person who can do the difficult version of the job. The specialist courses in this library — networking, timecode, IP video, rigging — all lead to work that is booked by name rather than by availability.

The first ninety days

Four things, in this order, and none of them takes a day. Open the separate account and start moving a percentage of every payment into tax the moment it lands. Do the rate build-up on paper and find out what your floor actually is. Write the reusable booking confirmation containing the five contract elements and the awkward four. And write the list of everybody who could book you, with when you last spoke to them.

Then start the record that makes the second year easier: days worked and money received, by month. In two years that record tells you the shape of your own year, and the quiet stretch stops being frightening.

Where this leads

The freelancers who last are not the most talented ones. They are the ones for whom the business half became ordinary — a habit of setting money aside, confirming terms, invoicing on the day and reviewing the rate once a year. Once that is automatic, the attention goes back where it belongs, which is the craft, and the career stops being a series of near-misses and starts compounding.

Visual glossary

What the gear actually looks like

Every device named in this book, in one place. Recognition is the whole point of Chapter 4 — use this page to attach a picture to each name before you meet it on a dock at six in the morning.

Audio
Dynamic microphone
Dynamic microphone
Condenser microphone
Condenser microphone
Wireless handheld
Wireless handheld
Radio rack
Radio rack
Mixing console
Mixing console
Stage box / snake
Stage box / snake
Power amplifier
Power amplifier
Main loudspeaker
Main loudspeaker
Subwoofer
Subwoofer
Stage monitor wedge
Stage monitor wedge
In-ear monitors
In-ear monitors
DI box
DI box
Video
Camera
Camera
Video switcher
Video switcher
Scaler / processor
Scaler / processor
Projector
Projector
LED wall panel
LED wall panel
Confidence monitor
Confidence monitor
Lighting & control
Conventional fixture
Conventional fixture
Moving-head fixture
Moving-head fixture
Lighting console
Lighting console
Dimmer
Dimmer
Show controller
Show controller
Media server
Media server
Networking & infrastructure
Network switch
Network switch
Patch bay
Patch bay
Equipment rack
Equipment rack
Power distribution
Power distribution
Cable tester
Cable tester
A properly coiled cable
A properly coiled cable
Connectors, close up
XLR
XLR
TRS / TS ¼-inch
TRS / TS ¼-inch
SDI on BNC
SDI on BNC
HDMI
HDMI
Cat5e / Cat6 (RJ45)
Cat5e / Cat6 (RJ45)
Fiber optic
Fiber optic
DMX (5-pin XLR)
DMX (5-pin XLR)
AC power — not signal
AC power — not signal
Reboot AV
Find the source.
Find the destination.
Work along the path between them.
Every device on every show exists to serve that movement. Everything after Freelance Business Fundamentals goes deeper in one direction.
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